Support
Whether you have a question about your training, a billing issue, or a technical problem — reach out and we'll get back to you within 24 hours.
Email Support
support@getapex.live — response within 24 hours
Technical Issue
App bug, account access, or data problem
Billing & Subscription
Charges, plan changes, cancellation requests
How do I cancel my subscription?
Go to Settings → Plan & Billing → Manage Billing. You can cancel anytime and retain access until the end of your billing period.
Can I export my training data?
Yes. From Settings → Data & Storage you can export your full training history. Email support@getapex.live if you need a specific format.
I forgot my password.
On the login screen, tap 'Forgot password?' to receive a reset link by email. If you don't receive it, check your spam folder or email us.
How does the AI Coach work?
The AI Coach reads your readiness, recovery, and training history to generate personalized daily guidance. It gets more accurate the more you log.
Is my health data private?
Yes. Your data is encrypted in transit and at rest. We do not sell or share your personal health data with third parties.
In the Apex app: Settings › Data & Storage › Delete account, then tap the button again to confirm. Deletion is immediate.
This permanently deletes your account and all associated data — profile, workouts, progress and body photos, AI coach history, biometrics and nutrition. This cannot be undone.
No access to the app? Email support@getapex.live from the address on your account with the subject “Delete my account”. We delete it and confirm by email.
Web (card) subscriptions are canceled automatically. If you subscribed through the App Store or Google Play, cancel it in the store — deleting your account does not cancel it.
Privacy Policy
support@getapex.liveResponse Time
Within 24 hours
Apex Health · getapex.live · support@getapex.live